How to Change the Number on SASSA Application?

The SASSA Social Relief of Distress SRD R350 Grant, along with other social grants, relies on your South African ID and phone number. To ensure uninterrupted monthly grant receipt, maintaining accurate personal information is crucial, leaving no room for errors.

how to change number on sassa application

SASSA allows you to change your registered phone number to ensure you receive important notifications. These notifications encompass various aspects, such as credit card statements, bank card statements, and, crucially, your Pension Grant Statement. Upon changing your number, you will receive an SMS notification on your new contact number. 

It’s imperative to promptly update your information if your current number is no longer in use. Now let’s explore the process of how to change the Number on SASSA application.

How to Change the Number on SASSA Application?

SASSA offers several ways for you to update your contact information.

For Application ID Holders

  • Visit the SASSA website at https://srd.sassa.gov.za/ and log in with your Application ID.
  • Scroll down on the website until you find a yellow bar that says, “Click here to change your cell phone number.”
  • Click on the yellow bar, and you will be directed to another page.
  • Enter your Application ID and submit the form.
  • Provide your updated contact information, including your email address, if applicable.
  • Specify the reason for changing your contact information.
  • A One-Time Password (OTP) will be sent to the new phone number you entered via SMS.
  • Enter the OTP in the designated bar and click “submit.”
  • Once the process is successful, all future communications will be sent to your new contact number.

For those who do not have an application ID

To initiate the process for individuals without an existing application ID, the initial step involves the creation of an application ID through the South African Social Security Agency (SASSA). If you do not possess an application ID, follow these steps:

For those who do not have an application ID
  • Navigate to the official SASSA website at https://srd.sassa.gov.za.
  • Scroll down to locate the “Application Status” option.
  • Identify and click on the highlighted link that reads “Click here to check SASSA Status online,” presented in yellow.
  • Enter your ID number in the designated field.
  • Provide your previous phone number for verification purposes.
  • With the application ID now generated, you have the option to update your contact number.

Follow the previously outlined steps for changing your contact details using the application ID, ensuring a seamless process.

Update Your Cell Phone Number and Email Address

The phone number will change, and a new contact will be created. Subsequently, all updated details will be forwarded to the designated individual to ensure that no information is overlooked. You can update your phone number by contacting SASSA’s official email address.

To update your contact number with SASSA, the most convenient method is to send an email to their official address at [email protected]. Reach out to them, indicating your intention to change your phone number, and provide a clear explanation for the modification.

Contact SASSA’s Toll-Free Call Center for Assistance

If you’ve encountered challenges while attempting to update your contact information with SASSA, it’s essential to explore effective solutions. This article provides insights into a method widely regarded as convenient by many individuals, offering a hassle-free way to update your phone number with SASSA. Unlike some other approaches that may lack urgency or convenience, the method shared here aims to streamline the process for your convenience.

  • Application IDs
  • Obtain an application ID from SASSA if not already in possession.
  • Visit the official SASSA website at https://srd.sassa.gov.za and scroll down to find the “Application Status” option.
  • Click on the yellow bar with the prompt “Click here to check online.”
  • Provide your previous phone number for verification purposes.
  • Enter your ID number in the provided space and click the submit button.
  • Add your previous phone number during the process.
  • Utilize the obtained application ID to update your contact details seamlessly.
  • Follow the previously outlined steps for modifying your contact information with the application ID.
  • Your phone number will be successfully changed, ensuring that the newly added contact receives all relevant information.
  • This process guarantees that you remain well-informed, eliminating the risk of missing out on crucial details.
  • You can update your phone number by contacting SASSA’s official email address.

If you need to update your contact number with SASSA and prefer an alternative to the website, you can send an email to their official address at [email protected]. In your email, communicate your request to change your phone number and provide the reason for the update. 

Additionally, you have the option to reach out to them via phone at +27 11 764 0162 or send an SMS to +27 11 764 0906. SASSA’s dedicated team is well-equipped to assist with various queries, ensuring prompt and effective resolution.

Conclusion

Updating your contact information with SASSA is a straightforward process that ensures you stay informed about important details related to your grant. Whether you choose to use the official portal, send an email, or contact the Toll-Free Call Center, following the provided steps and providing accurate information is crucial. 

Regularly updating your details helps SASSA maintain the security and accuracy of your information, ensuring a seamless experience and preventing any potential issues with communication. Stay proactive in adapting to changes in your life, such as a new phone number, to guarantee the continuous receipt of essential notifications and information from SASSA.

Frequently Asked Questions

Updating your phone number ensures that you receive crucial notifications related to your grant, credit card statements, and other important information. It helps SASSA maintain accurate and up-to-date records.

Visit the official SASSA website at https://srd.sassa.gov.za/, log in with your Application ID, click on the yellow bar that says, “Click here to change your cell phone number,” and follow the provided steps.

Suppose you don’t have an Application ID. In that case, you need to create one by visiting the official SASSA website, checking your application status, and following the steps outlined for obtaining an Application ID.

You can send an email to [email protected] or contact SASSA’s Toll-Free Call Center at +27 11 764 0162 or send an SMS to +27 11 764 0906 to update your phone number.

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